Consumer Protection

Consumer Protection

The regulation of financial services is designed to protect customers at every stage.

We will work on your behalf (rather than for any insurance company or bank) and aim to ensure that products recommended are suitable for your needs.

What protection do I have?

We will always endeavour to ensure the products recommended are suitable for you. A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request.

When we are advising you on regulated products (including investments, insurance and mortgages) you have the protection of the Financial Ombudsman Service (FOS) and the Financial Services Compensation Scheme (FSCS).

If you are unhappy with the advice or service you have received you can contact us detailing your concerns and where we can we will endeavour to put things right as soon as possible and deal with any complaints you may have. If you are not completely satisfied you have the right to refer your complaint to the Financial Ombudsman

If you try to contact a firm with a complaint and the firm is dissolved, or unable to meet its obligations, you may have recourse to the FSCS. This service is funded by levies on firms that are authorised by the Financial Conduct Authority to protect customers where firms have closed or gone into liquidation.

consumer protection
Financial Conduct Authirity

Anything else I should know?

Some financial advisers do give advice on products that are not regulated by Financial Conduct Authority – such as buy-to-let mortgages or general taxation advice. We will explain to you when you are receiving advice on an unregulated product. It is important you are happy with the advice as you may not have the added protection of the FOS or FSCS when dealing with unregulated products.

THE FINANCIAL CONDUCT AUTHORITY DOES NOT REGULATE TAXATION ADVICE AND SOME FORMS OF BUY-TO-LET MORTGAGES. YOUR HOME OR PROPERTY MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE.

Are you looking for more information about our independent financial services and wealth management?

Please Call 01227 931531 or book your free consultation with one of our financial advisers.